Community transport is a comprehensive, flexible, person-centred transport service designed to support people
Eligibility varies by provider, but generally includes:
- Older Australians (including those on the Commonwealth Home Support Program or Support at Home Program (HCP grandfathered clients also apply)
- People living with disability (including NDIS participants)
- Carers
- People who are transport disadvantaged due to geography, income, health, or mobility barriers.
Community transport can be used for:
- Medical and allied health appointments
- Shopping trips and errands
- Social and community group activities
- Education or training
- Accessing services and supports.
Yes, most services charge a small fee or co-contribution. The exact cost depends on your eligibility and the funding program you are under (e.g. CHSP, NDIS). Some providers may offer subsidies or flexible payment options.
- Wheelchair-accessible vans and buses
- Sedans for individual trips
- Group transport vehicles (buses) for community outings
Absolutely! Many community transport services rely on the generous support of volunteer drivers and community members. Contact your local provider or visit ACTA’s website for opportunities.
ACTA stands for the Australian Community Transport Association. It is the national peak body that supports and represents community transport providers across Australia. ACTA advocates for fair funding, shares best practices, and helps improve transport access for older people, people with disability, and others facing transport disadvantage.
Yes. Community transport providers follow strict safety protocols and are regulated by state and local authorities. Drivers are trained, insured, and often have experience supporting older people and people with disability. Vehicles are regularly maintained to meet safety standards.
Community transport services are designed to be dependable and punctual. While delays can occasionally occur due to weather or traffic, providers prioritise timely pickups and clear communication with clients.
“I use a wheelchair, and public transport just isn’t an option for me. My community transport service gives me independence and dignity — and ACTA makes sure the government knows how important that is.”